The coronavirus continues to make the headlines with the impact on UK business increasing. With businesses like Twitter strongly encouraging their employees to work from home, Flybe set to collapse due to the coronavirus fallout and the Insurance Times headline stating “Call centres closed, disaster planning - Coronavirus warning of huge claims disruption”, what plans have you got in place?

Contact Centre operating models tend to drive the need for groups of agents to be based in central locations, from 10’s to 100’s of agents all sat in close proximity. Contact Centres are therefore potentially at risk of the virus spread and the impact this will have on its staff, business and customers.

Can your contact centre technology and processes support homeworking? If not, we can help so why not get in touch. We have a great team of experts across networks, UC and Contact Centre deliveries with specialist knowledge around business continuity and disaster recovery.

Here is a useful article we found on Call Centre Helper about how to prepare your contact centre from the coronavirus.