CCS is the go-to consultancy for Contact Centres, supported by specialists, not generalists. We are a collective of highly skilled, hands-on resources who are business, people and process orientated, half of whom are technical experts in communications and technology.

Our focus is on design, delivery and operational implementation of customer-centric, IT, telecommunications and business strategies, which deliver major change, real innovation and business benefit.

Contact centres are diverse and often complex organisations, predominately resourced to support its day to day running. However, as with any business, to be successful and remain successful, you need to adapt to ever-changing customer and market needs; this is where we come in. With decades of experience in contact centres one of the regular themes we come across is that when it comes to change, BAU resources either don’t have the time or the experience to deliver complex change.

We do! Our years of experience allows us to share knowledge, outcomes and lessons learnt without the need to start each engagement from scratch. We have the T-shirts, we have the scars but more importantly, we have the ability to help!

Our clients benefit from our insight, thought leadership and vast experience in contact centres.

We know what we are doing and we’ve worked with some great organisations.