Contact Centre Specialists Privacy Policy
Introduction
This privacy statement sets out how Contact Centre Specialists Limited uses and protects personal information provided by our visitors, customers and business partners.
Privacy Statement
Contact Centre Specialists Limited of 1 Kirk House, Kirkgate, Birstall, Leeds, WF17 9HE, United Kingdom is committed to protecting the privacy of personal data that it routinely collects, processes and files in the course of its business in accordance with applicable laws and regulations. The personal data may relate to its employees or customers. Please read the following to understand how we use and protect the information that you provide to us. If you would like further information, please contact the team via email at hello@ccspecialists.co.uk or at the address above.
Analytics
This website collects personal data to power its site analytics, including:
· Information about your browser, network, and device
· Web pages you visited prior to coming to this website
· Your IP address
This information may also include details about your use of this website, including:
· Clicks
· Internal links
· Pages visited
· Scrolling
· Searches
· Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.
· These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
· These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Marketing Emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
· Information about your browser, network, or device
· Your IP address
Visitor Data
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
· Information about your browser, network and device
· Web pages you visited prior to coming to this website
· Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
General enquiries
If you contact us online or via email or telephone, we will keep pertinent details in a customer relationship database to provide you the latest announcements, special offers and other relevant information. Your contact details will be added to our mailing list and you may unsubscribe at any time. We do not sell or share your contact information with third-parties.
Business contacts
We maintain the business contact details of our customers’, suppliers’ and third-parties’ employees for business administration and correspondence. We may share these with recipients of email communications related to our services.
Customers
We will only process personal data once a contract is agreed with our customers and only ever to provide the services under the contract. We or our subcontractors may have access to telephone records, directories, voice recordings, email, chat transcripts, customer interaction logs, and online contact details.
Candidates
In connection with a job application, the personal information we will process about you will be your name and contact details and any information you provide us via documentation (email, CV, cover letter, application form), interviews and any skills-based test results. We will process your information for the purposes of assessing your suitability for the role. We may share this information with our HR consultant and other third-parties for referencing and vetting and we, or they, may contact any references which you provide to us. We retain this information for 12 months or the duration of your employment contract.
Individual rights
You are entitled to see the information held about you and we shall comply with our obligations under applicable data protection legislation in relation to any request by you. You may ask us to make any necessary changes to ensure that it is accurate and kept up to date, and you may also ask us to erase personal data relating to you if it is no longer necessary, or you may ask us to process such data in a different way. If you wish to do this, please contact us. For more information see https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
Lawful basis
We rely on legitimate interests for the performance of a contract and direct marketing. We may have a legal obligation to process data for criminal investigations and prosecution.
Changes to our privacy policy
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to hello@ccspecialists.co.uk
Complaints
In the event that you have a complaint about our treatment of your personal data, you have the right to lodge a complaint with the supervisory body, the Information Commissioner - https://ico.org.uk/. However, please refer your complaint to the Contact Centre Specialists team, prior to making a complaint to the Information Commissioner.
Review
This Statement shall be reviewed on an annual basis, unless changes to business operations, relevant legislation or codes of practice necessitate an earlier amendment.